We are not responsible for any expense you may incur for replacing our cake.Ĭhanges and cancellations to custom orders are accepted up until 5 days prior to the date of pick up. We will NOT negotiate a partial refund if you keep the cake. You can only get the refund if you refuse to “accept” the cake. This refund will be given as a store credit (no cash/money refunds will be given) NOTE: If we give you a refund, you CANNOT keep the cake. If you come to our store for pick up or if upon delivery the cake does not meet your expectations, we will give you a refund (minus 25% handling/cancellation fee). The following scenario is the only instance when we will provide a refund: No refund will be given ever for an amount in excess of the original purchase price regardless of circumstance. Store credits of any kind will not be issued to customers who do not contact us within 48 hours. *Store credit percentages are based on how quickly the cake is returned, how much has been consumed, and what we determine the quality to be.
Please understand that we cannot issue refunds for cakes that have already been completely eaten.
Quality determination is solely at the discretion of The Bakers Boutique.
Cakes must be brought back to us within a timely manner, preferably with 24 hours of pick up - please call or email us promptly to let us know of the issue. You may qualify for a percentage of a store credit if the product is brought back and the quality of the cake flavor or texture is determined to not meet our standards.
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Full refunds requested due to flavor or texture after the cake has been accepted and picked up will not be honored. We only give refunds in accordance with refund policies stated below.Ĭake flavor and texture is subjective. Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc.
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You will be given instructions on how to carry, transport, and store your cake upon pick up. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. In some instances you may bring the cake back in for design adjustments but this is an additional charge if the cake has been signed for.Īll products are the responsibility of the customer once it leaves our shop. Refunds requested due to decorating style, writing, color shade, or general design will not be honored after signing for your cake. Once you or a designated party has picked up an order and signed for it, it is considered "accepted" – we will ask to make sure that everything is correct such as the design, spelling, etc. If canceled at least 5 days prior to the pick-up date and time, we will be happy to transfer any payment made on that order to another order within 3 months from that date.Īs our product is perishable, baked and decorated by our skilled staff, our refund policy is as follows:ĭue to the tedious, handcrafted nature of our products, we are unable to provide refunds or exchanges for custom orders All cancelations and changes are required 5 days prior to the date of pick up. If an order is cancelled, any payment made on your order is non-refundable and nontransferable. Please note that we use the following allergens in our shop:ĭue to being a small shop, we can only take so many orders per weekend.
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