Once the update is complete, your Poly headset will be officially reset.
Open the Plantronics Hub and select Notifications > Update. Plug your charging base into your computer with the USB cable. Put your Poly headset back in the charging base as you normally would to charge. 
Wait for 30 seconds before powering up the charging base again. Remove the battery from your headset (W730 and W430 can’t remove battery). In order to facilitate a reset with these devices, you need to have the Plantronics Hub app downloaded on either an iOS device or on an Android device. Once it’s reset, place it back in its charging base to see if the problem has been corrected. After 30 seconds have passed, replace the battery. Remove the battery from your headset (CS70n/CS530/C053 not included). Make sure the AC charging base is unplugged. They come with a pairing and charging base. This series includes all of the C and CS devices listed under Poly battery replacement guides and they’re the ones that are primarily used for conferencing with on computers. Since every Poly device is different, the methods for resetting them are often different. The reason for that is because it so often works. 
Resetting a device has long been the primary, go-to solution for nearly every problem that smart and/or high-tech devices run into. When it comes to charging the battery, sometimes things can go wrong and that’s why we are here to walk you through some troubleshooting tips to get it up and running again. Poly electronics are just like any other technology, which means they have their upsides and downsides.
#PLANTRONICS HUB W02 HOW TO#
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